Channels & viewing

[jimmo]

The audio is frequently out of sync with the video on the live feed of the Lassie channel on the Roku Channel.

I am not even sure if Roku oversees maintenance of the Lassie feed, as I see that feed is alo available from Freevee, which is owned by Amazon. But I thought Roku would at least be able to get in touch with whomever oversees the Lassie feed, to perhaps make whomever aware of the problem. Does anyone know how to make Roku aware of this problem?

[RokuERey]

Hi @jimmo,

Thanks for making your first post here in the Roku Community!

We appreciate your report about this content issue in the Roku Channel and we'd like to assist.

We'll back up from the appropriate Roku team about this for further review and we'll get back here with an update on how things going.

Regards,
Rey

[Chotty]

Yes,
It is terribly out of sync. Watching it right now.

Sun. 6/1 @ 1AM. Restarting system did not fix it.

[AmyLouWho]

I just discovered this channel a few days ago and really have been enjoying it. However, today all of the episodes I've seen are out of sync.   Sound is ahead of picture by about 4 or 5 seconds.  The episodes all start out in sync during the opening credits but between Timmy and Lassie's credits there's a black hole in the picture and when picture comes back that's when it falls out of sync and remains so for the rest of the episodes.  Since these all happen in the same spot, I'm assuming these are bad dubs by the production company who provided them and not the actual feed. I hope someone will look into this!

[AmyLouWho]

P.S. I'm watching on Samsung TV Plus and there's also a black hole in the end credits after the first 2 and the rest of the credits. Bad dubs from Classic Media?

[RokuERey]

Hi @AmyLouWho,

Thanks for joining us here in the Roku Community.

I was able to reproduce the issue with our Roku devices, and I have passed it along to the appropriate Roku team for further investigation.

Feel free to get back here in the Roku Community if there's of support you need.

Thanks,
Rey

[Chotty]

haven't noticed any black hole @ credits, but eventually, every night, the audio gets WAY out of sync with the picture... Classic Media, wassup?