Channels & viewing

[Joanne2013]

How come every time I go into my prime account I get booted out strait back to the menu of regural TV. Help me please. It happens to my husband's account as well. 

[RokuERey · Accepted solution]

Hi @Joanne2013,

Thank you for contacting us in the Roku Community. We extend a warm welcome to you! 

We'd like to assist you with the channel playback issue you are encountering while accessing your Prime Video channel.

We recommend removing the channel initially, performing a simple restart, and then adding it back to see if it resolves the issue. 

For a more detailed explanation, please refer to the guided steps provided in the following document: How to Resolve a Channel Playback Issue.

Sincerely, 
Rey