Issue Tracking Board

[RokuJharra-Q]

Hey everyone,

We've noticed that some users are encountering this Error playing video on FanDuel after the latest update.

Status update: We're investigating this and working on a fix with the team.

If you’re dealing with this issue, could you help us out by sharing a few details?

• Your Roku device info (DID and OS build) – found in Settings > System > About)
• Your Tracker ID (press Home 5 times, then Back 5 times)

We'll keep you posted!

Roku Community Team

[Butterflyhawk]

While trying to watch Fandual Sports.
Keep getting this error message.

Error playing video

There was an unexpected error while playing this video. Please try again.

buffer:loop.demux.dash:Manifest update failed 30 times:extra:content, id.etype.buffernum.keys..num lict.program.id:

[Mbdrx]

We are having the same issue and error message. 

So far nothing has helped.

[Keithmaher33]

Had the same issue as well and still have it this morning. It feels like this is a FanDuel thing but maybe FanDuel with roku.i have tried everything to resolve with no luck. 

[Burly1]

Fanduel TV app on the Roku device won't allow me to enter into my Fanduel account. I tried clearing cache, doesn't help. The login stops at 2nd authentication page. What am I doing wrong?

[RokuJharra-Q]

Hey everyone!

Thank you for bringing this issue with your FanDuel app. I'm here to help!

Let’s try a few things to see if we can fix it:

Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If that doesn't help, contact the channel provider for further assistance.

Roku Community Team

[Mbdrx]

Still not working.

This is the 2nd game I'll miss due to this error. 

Restarted TV and Roku.

Was able to uninstall and reinstall the app.

Made no difference. 

[RokuJharra-Q]

@Burly1 Thanks for the post!

For this matter, it is recommended that you contact Fanduel support directly and ask for further assistance with your concern.

It is important to note that subscriptions and content, such as Live TV programming on a specific app, are managed and maintained by their respective channel providers. They can guide you through the steps to operate on their app and assist you with any other concerns.

Hope this helps!

Roku Community Team.

[Burly1]

I did contact FanDuel they referred me back to Roku support. I've tried for a day to login to the FD app on Roku. It doesn't work. I've cleared cache, re-enter name and password I've been locked out of my FD account over 2x. I can get on the account using the fire sticks we have, mobile and computer. I believe the issue is with Roku. One thing the Fire stick has is 3 different ways to login.

[RokuJharra-Q]

@Burly1 

Thank you for the update. To assist you further, please provide the following information:

• Device info (Settings > System > About)
• Picture of the screen
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)

Looking forward to your response!

Roku Community Team