Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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carondesign
Binge Watcher

Re: This did not fix the issue- Resolved Channel launch issue - "Can't run channel"

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I have the same problem with Roku and Walter presents

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woody27
Reel Rookie

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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getting same error when running youtube tv (version 2.20, build 93005574). started at some point since last used 9/12/21.  Did system restart and update, unplugged for 10 minutes, updated theme and screensaver.

3900RW Roku express

sn YG005M462973

SW 10.0.0 build 4209-51

device ID C438D5462973

issue ID 73-375-316

20210918_101747.jpg

 

 

 

 

carondesign
Binge Watcher

Re: Still having problems with Roku playback as of 9/16/2021

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THEY DON"T KNOW HOW TO FIX IT!

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RokuKariza-D
Retired Moderator

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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@upset1235 @woody27

Thanks for providing us your information.

I have forwarded them to the appropriate Roku team to investigate the issue further. Once we got an update, we'll post it in this thread.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Channels Still Aren't Working

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Have you forced an update via Roku menu path Settings > System > System update > Check now?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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I’ve got Streaming Sticks on three TVs. Two of them have had no problem and are working fine. The other one wouldn’t load Sling TV app on 9/14 and 9/15. Many others posted the same issue then.

Next day Roku moderator Danny posted “Resolved”. I followed his steps and sure enough Sling opened. However, it now gives me a seemingly random package of channels and does not contain the ones it should have. For example, no Fox News, no CNN, no MSNBC, no Bloomberg, etc. 

SN CT37CE680998

 

 

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Briclem01
Newbie

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Error is not corrected.  Followed steps and problem persists.  Other units are working, roku express + continues to have the issue.  I have checked for updates, removed the app, rebooted and reinstalled, nothing is working.  Software version 10.0.0 build 4209-ae

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StreamerUser
Roku Guru

Re: Error: Can't run channel. Prime, Sling & bunch of others

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@Briclem01 

The following workaround may work for you.

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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billyoper
Binge Watcher

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Still not working affecting more channels,YouTube tv,sling,YouTube,airplay,I am not paying all this money for this to be happening and no update is found

Rvnshadow2001
Channel Surfer

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Yup my Britbox, prime, and Spotify are still not working !!! Is Roku going to reimburse us the money for channels we cannot watch??!!

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