Channels & viewing

[Bous]

Yea, I did follow all the steps

1. Removed espn channel

2. restart Roku

3. added espn channel

4. Verified roku software (it’s latest)

5. Still having same issue, espn app closes and go to Roku homes screen after 7min

[Anoopkumarsharm]

I am having the same issue. 

did you figure out how to fix it?

thanks! 

[minesh228]

Nope, I just deleted ESPN subscription and started Sling. looks with issue with ESPN+ and Roku combination.

[Bous]

I tried diff. Combinations

1. changed hdmi port with ultra same issue

2. changed hdmi cable with ultra - same issue

3. Used Roku premier (1080p) - No issue

4. used Apple TV - no issue

5. Changed refesh rate to 1080p on roku ultra - This worked.

For me issue is Roku ultra 4k refresh rate and espn cricket which crashes after 7min

[RokuTakashi]

Hi, Community users.

We appreciate you for providing more details regarding this issue, and we will be gathering more details to forward to the appropriate Roku team for review and resolution. Please provide the details below:

We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
 

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel, and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once we receive the information above, we'll send it over to the team.

We look forward to your response.

All the best,
Kash

[Bous]

Issue occurred again, below is info. This happens only when I watch live cricket  (doesn’t have this issue when I watch any other sport live or on-demand)

Model: 4670X - Roku Ultra

Serial Number: YJ002A337008

Software version: 12.5.0 build 4175-46

Device ID: KWA082337008

Channel: ESPN build 2023051800

GC version: 10.2.30

Tracker ID: 08-427-099

[RokuERey]

@Bous,

Thanks for the update. We'll take it from here and pass this information on to the appropriate Roku team for further investigation.

We'll make sure to update this thread with any necessary details about this. 

Best regards,

Rey

[Bous]

Any feedback from development team? Were they able to replicate issue?

[RokuJechealR]

Hi @Bous,

Thanks for keeping us updated here in the Roku Community!

The team is hard at work investigating the issue, and we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.

Best regards,
Roku Community Team