Hi Community users!
Thanks for flagging this issue with us.
Since the channel provider has provided a workaround regarding this, it might be best to continue working with them to be better assisted in solving the issue. Reaching out to them is helpful in gathering more information, especially with the solution provided by their support representative, which is to sign in and then sign out of their channel. In addition, you can also ask for assistance on how to navigate their channel and how to perform the troubleshooting method since channels on the Roku platform are designed by the channel providers themselves.
We hope the best for you.
Regards,
Kash
Takashi O.
Roku Community Moderator
