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BarbS2
Level 8

Disney Plus with Ads not on ROKU

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ROKU is not enabling the new Disney Plus with ads subscriptions on any of its devices!!!!

ROKU enables other cheaper subs with ads like HULU and Netfllx but not the new Disney Plus with ads.   I already have 3 ROKU devices but am thinking of getting an Amazon stick for the TVs if ROKU is becoming less dependable.  

1 Solution

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RokuMary-F
Roku Employee
Roku Employee

Re: Disney Plus with Ads not on ROKU

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Hi @BarbS2,

Thanks for posting in the Roku Community!

Please be advised that Disney plus remains available on Roku, however, Disney plus Basic is not currently supported. We will let customers know if it becomes available in the future.

We appreciate your patience regarding this matter, as we continue to work to deliver better a streaming experience for our customers.


Best regards,
Mary

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20 REPLIES 20
makaiguy
Community Streaming Expert

Re: Disney Plus with Ads not on ROKU

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It's not that Roku is becoming less dependable.  It's that Roku and Disney are still working out a carriage agreement for this new form of Disney+.  It's in both parties' best interest to work this out quickly.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Strega
Level 18

Re: Disney Plus with Ads not on ROKU

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Based on something I found on the internet, this Disney Plus with Ads only became available yesterday.  Based on watching cable/satellite companies for decades, I know that carriage issues can take months to work out. (Though a lot of them get resolved behind the scenes and “we” never even notice.)  I wouldn’t worry too much yet.

When Netflix with ads appeared, it was immediately available on Roku, but not immediately on Apple TV or Chromecast.  So, I guess if you require every new service on the day of launch, you will want multiple streaming platforms.  Then again, there is so much on any streaming platform at any time, that I don’t worry much about these issues.

RokuMary-F
Roku Employee
Roku Employee

Re: Disney Plus with Ads not on ROKU

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Hi @BarbS2,

Thanks for posting in the Roku Community!

Please be advised that Disney plus remains available on Roku, however, Disney plus Basic is not currently supported. We will let customers know if it becomes available in the future.

We appreciate your patience regarding this matter, as we continue to work to deliver better a streaming experience for our customers.


Best regards,
Mary

MotherMatrix
Level 7

Re: Disney Plus with Ads not on ROKU

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Disney and Roku should have had this figured out ahead of time or let Roku customers know about the delay.  Below is what I sent to Hulu/Disney+.

"I am COMPLETELY DISAPPOINTED IN HULU/DISNEY+ when you sent email announcing the bundle price increase and the option, that could not be undone, to go $3 cheaper and get Disney+ with ads, NEVER TELLING YOUR CUSTOMERS that now I pay for something that I cannot watch on Roku. [personal information removed]"

rljordan
Level 7

Re: Disney Plus with Ads not on ROKU

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I also am disappointed in Roku for even allowing someone to sign up for Disney Plus if it is not available now. I signed up the beginning of this week to watch Christmas shows just to find out that it was not available when I tried to watch it. Thought it was something I did until I saw on the internet that there was a problem between Roku and Disney. Why did Roku take my $10.99 if it was unavailable. Then the Roku customer service are clueless and had me jump through all these hoops trying to get it to work.

Strega
Level 18

Re: Disney Plus with Ads not on ROKU

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As far as I know, Disney Plus ($10.99) is available on Roku.  The thread is about Disney Plus with Ads ($7.99) (AKA Disney Plus Basic) that is currently not on Roku.

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rljordan
Level 7

Re: Disney Plus with Ads not on ROKU

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I appreciate your reply to my post. I have a Roku Express 4K+ and had Disney about 6 months ago and it worked fine. Now after I signed up last week, I get a message that says Disney is not available on this device. I have tried everything that was recommended to me by Roku support and no one could get it to work for me. If you can tell me how to get it to work, that would be great. I have the $10.99 Disney available on my Roku account.

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TV4life
Level 7

Re: Disney Plus with Ads not on ROKU

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Like others, I just discovered this issue myself. Went through chats with both Hulu & Roku reps who confirmed service " not available" but no mention of a carriage dispute as the reason. An email notice to subscribers would have been nice.

BarbS2
Level 8

Re: Disney Plus with Ads not on ROKU

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My husband is using Chromecast to watch the Basic Disney Plus with ads.  I have not watched the Basic Disney Plus since no content appeals to me and I prefer using ROKU for streaming. If it weren't so cheap, I would cancel the Basic Disney subscription added to HULU.  This inconsiderate roll-out has hurt future streaming choices in a competitive market for both Disney and ROKU.

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