Channels & viewing

[RoelofE]

Hi Everyone.

I dont know if you can help.

I loaded Disney Plus on my fathers Roku device (Express 3900EU).

As soon as I open the app it says Disney Plus isn't available in your area and proceeds to a login page with an email address.

It will not take the credentials that work on all the other devices and the other TV. However these devices log in using a mobile number.

Any ideas on how to get this to work?

Thanks

[RokuKariza-D · Accepted solution]

Hello @RoelofE 

Thanks for the post.

Please be advised that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 

For more information, you'd want to contact Disney+ Support to inquire further about whether they offer their channel/service on the Roku platform in your region.

You can reach them here: helpdesk - Disney+

We appreciate your understanding.

All the best,
Kariza