"Tacoma" wrote:"Basil" wrote:"Tacoma" wrote:
...I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen. I am able to access the app on my tablet and my phone so I do not think it is a problem with the app 😞
Well, the app on the phone and tablet are either iOS or Android (most likely), and that's different OS than what Roku uses. So, it could be the app. Or it could be data about the app on the device. Let's pursue that for now.
Do these three steps in this order:
- Remove the app
- Reboot the Roku
- Add the app
That would clear out most corrupt data and allow the app to load clean. You'll have to reauthenticate, of course. I suggest already being logged in to your service provider (cable/satellite/streaming) before you attempt to authenticate through the Disney Website. My experience is that's a cleaner process with fewer chances of issues.
Let us know if that fixes it.
That worked!! Thanks so much. You are a lifesaver!!
"nkkc" wrote:
Thanks. Do I need to reset the roku with a paperclip to reboot? Or just unplug for a bit? Or is a restart enough? If it’s a full reset, does that remove all apps or will I just need to reauthenticate everything?
Trying to determine when best to try this. Thanks again.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
"Tsings" wrote:
Most of the comments I read were from 2018....
It's now August 2019 and I'm still having these issues. Any number of apps exit mid stream, or at a commercial. Hulu, ESPN+, xfinity, etc etc etc.
Still no real solution for this? Why did I bother getting this if I can't actually use it? I think I'm going to blast Roku's Facebook page until they solve it. Feel free to join me.