Channels & viewing

[ulysses775]

I just changed my Disney subscription to be a bundle. I chose the basic package, even though it had ads. Previously, I had a premium subscription and had no problems. Now that I have changed, Disney+ won't work on Roku. Disney support says that Roku won't allow Disney+ Basic on their devices. This was not stated on Disney's page. I also can't find it on Roku's webpage. Disney support says the only way to resolve is to upgrade package. This seems like a scam. Why won't Roku let the Basic package with ads work? They allow Hulu. THis makes no sense. 

[RokuKarla]

Hello @ulysses775

Thanks for reaching out here in the Community!

Disney Plus is still available on Roku, but Disney Plus Basic is no longer supported. I don't have any information at the moment, but we will notify customers if more information becomes available in the future.

However, you may watch Disney+ Basic on your Roku by sharing the content from an Apple, Android, or Windows device.

Here’s how:

• How to use AirPlay and HomeKit with your Roku® streaming device | Official Roku Support
• How to screen mirror your Android™ or Windows® phone to your Roku® streaming device | Official Roku ...

Thanks for your patience regarding this matter.

Regards,
Karla

[makaiguy]

"Disney Plus is still available on Roku, but Disney Plus Basic is no longer supported" is not strictly correct.

The carriage agreement between Roku and Disney was reached when Disney Plus was all there was.  Disney Plus Basic, the ad-supported Disney version, was not around at that time and is not covered by the original agreed-upon contract. 

At this point Roku and Disney have not agreed upon a contract extension to cover Disney Plus Basic, and Disney Plus Basic has never been carried on Roku.