Channels & viewing

[RokuCarly]

Hi, @112402.

We appreciate the added information. 

In this case, we'll coordinate this with our relevant team for additional reinforcement. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[Bnsn]

Hi, I am having the same exact issue with my Roku ultra. A Discover+ ad page that prompts me to sign in or subscribe.  The only difference is I do have discover plus signed into this device.

[RokuCarly]

Welcome to the Roku Community, @Bnsn!

We appreciate you informing us about this. Rest assured that we'll investigate the cause of this and find you the best resolution possible. 

In order to narrow down the cause, it would be appreciated if you could provide us with additional details such as follows:

• Is this a newly activated device?
• What is your Roku Ultra's model number? Could you also provide us with its serial number? 
• Could you share with us a photo of what you are seeing on your screen? (How do I insert an image in a post)

We'll be looking forward to your response.

Best regards,
Carly

[Alvindudley]

Are you joking? You don’t know about this? It happens daily and randomly often while watching something on another channel. I don’t even have discovery plus as an app! My new Roku device absolutely sucks, they only think I can say is it buffers less than my old device. But this bug still exists and Roku has done squat about it

[Katw1]

I just renewed my discovery+ subscription neither one of my Roku TVs one is a TCL knows that I renewed the prescription and the discovery+ app does not know I renewed the subscription. All my safe stuff is gone. The whole channel is messed up you cannot uninstall it and reinstall it I need you to fix it plus they’re charging more a dollar a month. I expect to see what I pay, for I am managing it, my payments through RokuIt’s discovery+

[RokuJharra-Q]

@Katw1 Thanks for the post!

I appreciate you sharing this information and we're here to help!

In certain situations, restarting your Roku device can be an effective way to resolve the issue. For additional troubleshooting tips, feel free to check out our support article Issues playing content on your Roku device.

In addition, double-check your subscription credentials to make sure they’re correct! You can do this easily on your Roku device by heading to Home > Settings > System > About. 

Let us know how it goes.

Roku Community Team