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DKHouse
Newbie

Device randomly changed to Discovery+app

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My device randomly changed to Discovery+. Then it's freezez on this sign up or login account page. I need to reboot the system several times a day. I removed the chanel and completed any updates. I'm very aggravated with this device and ready to change to something else.

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RokuCarly
Community Moderator
Community Moderator

Re: Device randomly changed to Discovery+app

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Welcome, and thank you for posting here in the Roku Community, @DKHouse!

Thank you for bringing this to our attention. We'd like to know more about this so we can adequately assess your concern and provide the best and most accurate resolution so you can get back on streaming at your convenience.

Kindly let us know the following:

  1. Were you on a different channel when suddenly you've been prompted to Discovery Plus?
  2. Are there any error messages prompted?
  3. Are you having this issue specifically on the Discovery Plus channel only? 

In the meantime. Kindly ensure that the troubleshooting steps of removing the channel, performing a system reboot, and then reinstalling it have been done precisely to work. 

For reference, you may refer to our Support article dedicated to this: How to solve a playback issue

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

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RokuCarly
Community Moderator
Community Moderator

Re: Device randomly changed to Discovery+app

Jump to solution

Welcome, and thank you for posting here in the Roku Community, @DKHouse!

Thank you for bringing this to our attention. We'd like to know more about this so we can adequately assess your concern and provide the best and most accurate resolution so you can get back on streaming at your convenience.

Kindly let us know the following:

  1. Were you on a different channel when suddenly you've been prompted to Discovery Plus?
  2. Are there any error messages prompted?
  3. Are you having this issue specifically on the Discovery Plus channel only? 

In the meantime. Kindly ensure that the troubleshooting steps of removing the channel, performing a system reboot, and then reinstalling it have been done precisely to work. 

For reference, you may refer to our Support article dedicated to this: How to solve a playback issue

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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