Channels & viewing

[ahpershing]

I have a 40" Westinghouse TV, use Spectrum App to stream all my television programs. I able to go to other apps and my internet is strong. But I have called Spectrum and Westinghouse about this problem, yet they have referred me to Roku to try and fix this problem. I get this message while watching any channel and the television will shut down anytime during the day and night. I am at the point of just leaving it off and learn how to another device to get my information. 

[renojim · Accepted solution]

Spectrum is blowing you off.  It's their app and their error message.  People can sometimes fix issues with Spectrum's junk by rebooting everything involved - gateway/modem/router and Roku device.  For the TV, make sure you perform a "System restart" located under Settings->System->Power and don't simply just turn the TV off and on.

[RDBF]

I’m having the same problem Spectrum  tells me it’s Roku ‘s issue but I haven’t been able to get a response from Roku at all 

[RDBF]

I tried this and it workedBut I’m canceling Spectrum their streaming system sucks . 

[RokuCarly]

Welcome, @RDBF.

We're grateful to have you here in the Roku Community!

Thank you for sharing your feedback with us. Should you have any other concerns, feel free to reach out or create a new post for different concerns. 

You can also visit our support website for any additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly