Channels & viewing

[RokuERey]

Hi @NotAHitman,

Warm greetings from the Roku Community!

We appreciate you for sharing you report about this issue and the details provided regarding this.

I have passed along this to the appropriate Roku team for an update on the investigation. Once more, we'll need your patience and understanding as we further investigate the root cause of this.

Thanks,
Rey

[NotAHitman]

Update: Last night I did a system update and 4 app channels had updates, including Max. After the updates I did a restart on the TV and it seems to have fixed the issue.

[8traxrule]

This practice is unacceptable anyways. It shows a great disrespect for those who worked on a movie to automatically kick the viewer out of the credits, and it also often ruins the ending of the movie also having graphics for often unrelated titles appear onscreen while you’re trying to absorb the ending. Why can’t there be a simple on/off setting for this?

[guskwak]

Started happening again :') (tcl 6 series). Please roku focus on this issue!

Edit: tested with both YouTube and Max app, neither is working. This is so annoying 😞

[NolanM]

This has become even more frustrating with an update to the YouTube app where now some ads will force the screen to minimize to show a splash page for the advertiser, which causes the screen to go black and not return even when the proper video resumes, forcing the viewer to exit and restart the video. 

[atc98092]

@NolanM complain to Google. It's their channel and they have gotten increasingly bad with their ad placements. Roku has no control over what Google does within the YouTube app itself. 

[aw9182]

@atc98092 This has nothing to do with Google. This has been screwed up on the Roku TV for many apps for a very long time. Google just happens to be the latest to utilize the minimized picture feature for something (ads). Other apps do it for other reasons. Roku needs to fix it as it works correctly on non-Roku TV devices. 

[kenr276]

This still has not been fixed.

[atc98092]

This is still not a Roku issue. The individual providers control what their videos do during playback. If it's happening on "The Roku Channel", then you have a legitimate beef with Roku. Any other provider, it's the programming of their app/channel, and only they can change it.

[aw9182]

@atc98092 So what you are saying is that even though this is an issue with many apps specific to the TCL Roku TV where all these apps are displaying the exact same problem, its not Roku's fault? Yet you can go to a standalone Roku device and not see any of these same issues?? I don't buy for a second that this is the specific app developer's issue. The only conclusion that I have been able to come to with personal experience and reading though everybody's issues is that there is a bug in the TCL Roku TV software that causes the video to go black when the picture is minimized regardless of which app it is. This is an outstanding issue that needs to be resolved by Roku.