Channels & viewing

[AMBON]

this is happening to my new roku ultra 2024 too! Where do I send this information to a secure location?

Please respond, Roku people. (I've already waisted 2 hours with the chat bot trying to resolve only for the chat to be disconnected twice without resolution or next steps. so frustrating)

[RokuTakashi]

Hi, @AMBON 

Hello,

Thank you for reaching out! We understand that you're experiencing difficulties with the "Continue Watching" feature on your Roku Ultra, and we're here to help you resolve this issue. To assist us in investigating further, could you please provide the following details?

1. Roku Device Information

   • Device Model

   • Serial Number

   • Device ID

   • OS Version and Build Number
     (You can find this information by navigating to Settings > System > About)

2. Visual Reference

   • A clip showing your Roku screen with the missing "Continue Watching" section.

3. What to Watch Section

   • Please check the "What to Watch" section on your Roku and let us know what content is displayed in the first row.

4. Access Method

   • Are you accessing "Continue Watching" through The Roku Channel or via the "What to Watch" section?

With this information, we will be better equipped to assist you and find a solution. We appreciate your patience and look forward to resolving this issue!

Best wishes,
Kash

[AMBON]

I responded via gmail and I wanted to reply here too but I can't attached or cut and past a screen shot in this message. Is there a trick to sending you an attachment or screen shot as instructed to do so in your reply?

[RokuRiamie-D]

Hi @AMBON,

Thank you for the response.

Please review the details below on how to insert an image in a post here in Roku Community.

To insert an image in a post:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

We hope you find this information helpful.

Regards,
Riamie

[AMBON]

[RokuTakashi]

Thanks for keeping us posted, @AMBON 

The information and your concern has been forwarded to the appropriate Roku team who's tasked to investigate this matter further. As the investigation is in process, we'll keep you updated in this thread.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[netcaretx]

Bought 4 Roku Ultra all doing the same thing, spent 2 hours with chat even a factory reset. They acted like I was crazy. My continued watching only worked for roku channels, nothing else and does not show up under what to watch at all now, even for roku channels. I only use paid apps max, prime, starz, mgm pls, hulu, netflix etc. They just wont work with continued watching. I regret my purchase big time. I had to go buy 4 firestick 4k max, at least some apps work with continued watching. Watch a joke product the ultra is!!!.

[Switcher]

I have lost the “Continue Watching” list.  This has happened in the past but never for this long and it is also occurring on all my devices at the same time which is also a new occurrence.

Yes, I have tried restarting the device.  That did not work.  I am also on the latest version of software, at least for my Hisense TV.

I saw some other people saying they don’t want this feature but for me it is the best feature of the device since I can’t keep track of all the shows and which service I was watching them on.

Also, I have a feature request: it would be really nice to have “profiles” that I could set up for my family.

[lakensea]

As posted before, I've had the same issue for a week now.  (2) Roku Plus TV's, (1) Roku Select and (2) Westinghouse/Roku TV's.

[RokuRiamie-D]

Hi @lakensea @netcaretx @Switcher,

Thanks for posting in the Roku Community!

We noticed in your post that you have an issue with your Roku about the Continue Watching category that keeps on getting removed. We would like to take a closer look into the issue.

Could you please try playing something from the Roku Channel for a few minutes, then stop and check if it appears afterward?

If the issue continues, please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Thanks,
Riamie