Account, payments & subscriptions

[dconner1]

I canceled FuboTV before the 7 day free trail had ended, and I should not be charged for it.  My account shows the subscription ended on 10-14-24, yet there is a new monthly charge on my Discover card.

Please fix this and remove that charge.  I do not want Fubo TV.  Dixie Conner

[renojim]

@dconner1, contact account/payment support at https://support.roku.com/contactus.

[dconner1]

Are you kidding me - that link takes me back to the website with zero ways to contact a person in support.  I'll just tell my credit card company to block the payment.  Roku customer service is terrible.  There is no way to contact any person.  Awful. 

[HDMIGuy]

@dconner1 When I click on that link and find a subscription I had with Roku and click support options I am give a phone number to call.  If your Fubo subscription is not listed it is likely the subscription is not through Roku and therefore Roku can not help you.

[Nanac62]

i have no subscription but i keep getting charge. I never can get customer service.

[RokuReynan-L · Accepted solution]

Hi, @Nanac62.

Welcome to the Roku Community!

We see that even if you don't have a subscription, you are still being charged. We're here to help.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Also, make sure that you use the email address associated with your Roku account. To check: Home > Settings > System > About.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[singn63]

I still have charges for subscriptions I have cancelled and also a couple I DID'NT EVEN ORDER! I called customer service who said I would be refunded but they only refunded 1 month for each of 3 subscriptions. I just had a check bounce because I assumed I was refunded all the months these subscriptions were coming out of my checking which would have totaled nearly $200 not the nearly $40 I was given. I am going to talk to someone about this, I can't afford this!!  I cancelled cable due to the high cost.

[singn63]

Thank you for the charges you applied to my account without my consent and thanks for not cancelling the subscription I did order and then cancelled in May (Oddly, that's when the other subscriptions appeared) OH and thanks for the bank fees I incurred because you thought it was fair to give me back only 1 month of charges for the cancelled and added subscriptions and finally thank you for the newest charge on 11/4/24!

I am so angry, you can not steal from people like that, I am a senior who lives alone and I can't afford this. I will be talking to someone else about this to see what I can do.

[RokuReynan-L]

Hi, @singn63.

Welcome to the Roku Community!

We see that you have an unrecognized charge on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We suggest adding a PIN to your account to avoid any unrecognized charges.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards,
Reynan