Channels & viewing

[RokuCarly]

Thanks, @Redkroovy.

I will provide you with updates on the investigation as soon as they become available.

In the meantime, your continuous patience and understanding as we work on this are highly appreciated. 

Regards,
Carly

[Redkroovy]

Thank you. 

[gperkins]

I'm having the same problem when my ultra went from 13 to 13.1.4.  I tried moving it to wired and it didn't help.  If I go to the individual channels and try to update, they say it is up to date.  The roku channel is 9.3 and it doesn't work.

[RokuCarly]

Thank you for posting here in the Roku Community, @gperkins.

We appreciate you sharing your streaming issues inside The Roku Channel. No worries! We'd be happy to take a closer look for review.

Since you've experienced this after the software update, could you please confirm if this is the only channel you are having this issue with? If not, kindly specify the channels affected.

We'll be looking forward to your response.

Best regards,
Carly

[Redkroovy]

MAX, Paramount, History Vault, Hallmark Movies, far as I know

[drfitch]

Roku device IS NOT updating the TV everywhere channel after I've signed in with my provider after update 13.1.4

[RokuCarly]

Hi, @Redkroovy @drfitch.

Thanks for letting us know. In this case, we would be happy to include your devices in the process of investigation to determine the cause and find you the best resolution possible. 

Kindly provide us with additional information such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your responses.

Best regards,
Carly

[Redkroovy]

I have provided this information earlier in the thread. Thanks

[RokuCarly]

Hi, @Redkroovy.

My apologies, I must have included you in the mention above post.

Nevertheless, I have checked this with the team and your device's information is already included in the process of investigation. 

Thanks,
Carly

[Redkroovy]

Any word from the team on this issue? Thanks