Channels & viewing

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Lrichards1
Reel Rookie

Channel will not open on my Roku

My Hallmark Movies Now app will not completely open.  The progress bar only goes 3/4 of the way and stops.  It's the only app on my Roku that will not fully open. How do I fix that?

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4 REPLIES 4
RokuJanadeeK
Community Moderator
Community Moderator

Re: Channel will not open on my Roku

Hi @Lrichards1,

Greetings from the Roku Community!

Thanks for bringing this to our attention. We'd be happy to take a closer look at this.
In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We also suggest checking for an update of the app by highlighting the channel tile, pressing the * button, and selecting update.
If the issue persists, please keep us informed.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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IsMeToo
Newbie

Re: Channel will not open on my Roku

I'm sorry buy that's not the case in this scenario, unfortunately. I'm having the same problem with my Roku device. However, you can't remove the HMN app as it is a "Pay For" streaming app. Instead of "Remove Channel" there is an option to "Manage Device" wherein all you can choose to do is turn off Auto-Renew. Roku's instruction for removing a Paid For app is to 1st cancel the sub by choosing "Manage Sub" from the App's Options menu, Cancel the Sub, then you can Remove the app from the Home screen as "Remove Channel" will take the place of "Manage Sub" in the App's Option menu.

This is not the case with HMN. I've gone to my account on my PC to Manage Subs to try and fully cancel it there, but again, all you can do is turn off Auto-Renew. That will not trigger the option to delete the app from the Home screen. Not until, I imagine(?), until your sub runs out at the end of the month and then maybe? That would leave me not being able to enjoy what I've paid for for nearly a month. As it is right now it's already been 2 days.

I've checked for App updates from the Options menu on the App tile directly. I've checked for Updates from the Roku Settings menu. I've restarted the system several times, all to no avail. 

So we seemingly have a situation with no resolution except for that Hallmark needs to fix their app and be quick about it? Does anyone else have some answers, please? Thank you.

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Lrichards1
Reel Rookie

Re: Channel will not open on my Roku

It's so frustrating.  I've worked with Roku's support and tried everything they asked me to do.  They have asked I contact Hallmark now.  I really don't think this is a Hallmark issue because Hallmark works on my Roku upstairs!  It's the exact same Roku and bought them both at the same time.  Since I watch TV downstairs the most, I'm thinking about just bringing that one down and switching these out.  I know that won't fix the problem, but at least I can watch in my living room.

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RokuERey
Community Moderator
Community Moderator

Re: Channel will not open on my Roku

Hi @Lrichards1,

Thanks for keeping us posted and sharing new details about this with us.

We're sorry to hear this and for the inconvenience this has caused. Could you tell us if connecting that device to an alternative network, such as a mobile hotspot, and then trying again to see if there are any differences?

Please keep us posted!

Thanks,

Rey

ERey.
Roku Community Moderator
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