Channels & viewing

[rktompsett]

Channel selection Menu scrolls uncontrollable, skips over the channel to be selected!!! System acting goofy!

[RokuArjiemar]

Hello! @rktompsett,

Thank you for reaching out to the Roku Community!

We would be happy to look further into this issue, but we need more detailed information.

• Can you please specify the issue you are experiencing?
• What are the steps to reproduce the issue you are seeing?
• What troubleshooting steps have you already taken to try to resolve the issue?

In the meantime, please perform a system restart by navigating to Settings > System > Power. If you do not see a Power submenu, skip to the next step. > System Restart.
Let's see how it goes. 

Thanks,

Arjiemar

[rktompsett · Accepted solution]

The problem was the Roku remote that came with the Ultra package. I replaced the remote with the new rechargeable remote, and that seems to have resolved the problem.

[Old_dog_507]

We have 3 smart TVs, each has its own roku. Data listed on my account.

Roku Streaming Stick+ #2 Family room YH000R314272 10/15/2020
Roku Streaming Stick+ Bedroom YH000E232804 2/3/2022
Roku Streaming Stick 4K Living room X02500JGV1MU 6/12/2023

ALL 3 setups have the problem, You cannot select a channel directly, NO selecting a series or movie. Only chance or dumb luck gets desired location.

Roku,  Hulu, Britbox, Acorn, all have the same behavior nothing takes a single step, scrolls past 2,3 or 4 steps.

The behavior on the home screen is "normal"  moves one step at a time.

Old_dog507

[RokuTakashi]

Hi @Old_dog_507,

Welcome to the Roku Community!

We appreciate you for sharing this information with us, and we would be more than glad to help. Have you already tried performing the troubleshooting steps provided by @RokuArjiemar above this thread? This is a known fix to the issue you've experienced.

Let us know how it works.

All the best,
Kash

[VegasDeb]

Thank you for this easy solution. Wish I had found this prior to purchasing a new simple remote (which continued with the same issue). I had become totally frustrated with trying to watch anything on my apps.