Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
orbitmatt
Newbie

Global TV app channel issues

Hi, When I sign into the Global Tv app on any of my two Roku TV, I get a message saying that I'm susbcribed to Global TV, Global News and YTV (through Bell). I'm not subscribe to YTV, I'm subscribed to the W channel, which I'm trying to watch. When I sign into the Global TV Website, It tells me correctly that I'm signed on with access to Global News, Global Tv and W channel (as expected). Are you having issues with the Roku Global TV app? It doesn't seem to recognize my subscription. Any help would be appreciated.  Thanks

Labels (1)
0 Kudos
1 REPLY 1
RokuRiamie-D
Community Moderator
Community Moderator

Re: Global TV app channel issues

Hi @orbitmatt,

Welcome to the Roku Community!

Thank you for bringing to our attention that you are not getting the W channel on Global TV through your Roku TV. We're here to assist you with this. Kindly try the following troubleshooting steps below:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

If the issue persists, we recommend you contact Globel TV's channel support, as they develop and maintain their app on the Roku streaming platform independently.

Thank you for your understanding.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.