Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tekola
Level 7

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

No solution to this problem. 

App starts, but trying to stream live gets "we're sorry, an error occured."

Only in CBS app.  Every channel and stream in CBS app.

Menus work, but no videos work.  CBS NEWS "we're sorry, an error occured."

Installed, uninstalled, restarted.  Disconnected cables reinstalled.  Absolutely nothing will get CBS working.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

Hey @tekola

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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MrsMurphy
Level 7

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

I am having this same issue.  Constantly have to sign out and sign back in.  I have removed both CBS and Paramount+ channels (logging out of my account before doing so.).  I restarted Roku.  Reinstalled the apps.  Logged back in with my account (I have a TV provider and a Paramount+ account).  Works initially and then the next time I try to use the app/channel it gives me "We have encountered an error.  Please try again later".  No other streaming services or networks have this issue (NBC, Peacock, ABC, Prime Video, etc.) - only the CBS apps/channels.  Please fix this!

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RokuLianna
Roku Employee
Roku Employee

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

Hi  @MrsMurphy

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the CBS channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting CBS Support to report the issue and get help.

Thank you for your understanding.


Warm Regards,
Lianna

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