My CBS app says " we're sorry, an error occurred" when I try to stream a show. I've tried Uninstalling cbs and re installed it, same issue. Trying to contact someone at roku or cbs is like trying to drain the ocean, it can't be done. Anyone have any advice out there?

This worked for me. Open the CBS app in Roku, then in the left menu scroll down to "sign out" and click on it. The next time you try to open the CBS app it will give you a code with instructions on how to activate it.

skip2922-I have not used the CBS app in a long time but I tried it tonight to see if I experienced your problem.I can't get the CBS app to load here at all. It tries to load then just returns to the Roku home page channel grid. Remove/Restart/Reload has made no difference, which should indicate I have a clean install of the latest version. I have CBS Version 7.7, build 20220928.I received Roku OS version 11.5 just yesterday. It may be that CBS needs to update their app to be compatible with Roku 11.5.

makaiguy, if you have both the CBS and Paramount channels (and anything else that may be associated with CBS) try removing them all and then restarting. If they share the registry then just removing one doesn't clear the registry. Just a thought, although 11.5 is probably the more likely culprit.

The CBS app hasn't been working for weeks, and it was spotty before. Removing/restarting/adding doesn't work. I'm convinced they are trying to make people get Paramount+.

So I was having the same issue and here is what I found worked for me, after thinking nothing was working. I made sure my Roku box had all updates. Then I deleted the CBS app. Then I restarted my Roku box. Then I reinstalled the CBS app. The difference that I noted was that when I went into the CBS app and it forced me to activate (I always chose the online computer/mobile option) rather than before where it sent me to cbs.com/roku and would issue a 5 character code…NOW it directed me to cbs.com/tv/roku and issued a 7 digit code. Once I put that in everything worked. Good luck. Hope it works for you. If it does Reply here and Kudos this answer so others can benefit.

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

15 Replies

Replies have been turned off for this discussion

lonalwest
Newbie
3 years ago
This worked for me. Open the CBS app in Roku, then in the left menu scroll down to "sign out" and click on it. The next time you try to open the CBS app it will give you a code with instructions on how to activate it.
- JD29
  Newbie
  3 years ago
  This actually worked! Thank you.
RokuKarla
Retired Moderator
3 years ago
Hello skip2922

Thanks for posting here in the Community.

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue

Let us know how it goes!

Regards,
Karla
- skip2922
  Reel Rookie
  3 years ago
  I did this and still have the same problem. I did a factory reset, which is a pain as I obviously had to redo everything, but I still have the same issue. It is only with the cbs app.
  - jstonb65
    Newbie
    3 years ago
    The CBS app hasn't been working for weeks, and it was spotty before. Removing/restarting/adding doesn't work. I'm convinced they are trying to make people get Paramount+.
- tekola
  Reel Rookie
  3 years ago
  No solution to this problem.
  App starts, but trying to stream live gets "we're sorry, an error occured."
  Only in CBS app. Every channel and stream in CBS app.
  Menus work, but no videos work. CBS NEWS "we're sorry, an error occured."
  Installed, uninstalled, restarted. Disconnected cables reinstalled. Absolutely nothing will get CBS working.
  - RokuKariza-D
    Retired Moderator
    3 years ago
    Hey tekola
    
    Thanks for the post.
    
    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
    
    Let us know if there's any difference after.
    
    All the best,
    Kariza
FedUpNow
Reel Rookie
3 years ago
I ran into this issue...I updated my system and it is resolved..not sure if that will help you or not, but I followed the directions on updating your system here: https://support.roku.com/article/208755668 so far so good

Forum Discussion

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

15 Replies

Recent Discussions

HBO Max title in 'What to Watch' won't delete any titles

Roku channel still not on other devices in Canada

Movie 2067 auto-plays in Spanish on the Roku Channel

Loose audio after a commercial on NetFlix

"The Debate" show on France 24 app is not available