Paramount Plus app will open but is having a problem with payment from Roku and will not let me stream but will show me all the wonderful shows that I would like to be watching, I made sure that I updated the Roku app and my credit card of which is working fine because Roku charged on it and also prime, when I go to the star on my remote for Paramount Plus it does not list removal of app so I can reinstall it please advise
Hi Morinmavrick,
Welcome!
Thanks for contacting us about your problem with the Paramount Plus app. I’d like to gather a bit more information so I can investigate what’s going on.
Appreciate your help!
Thanks,
Roku Community Team
I am having the exact same issue. Roku payment method was updated, Paramount plus subscription was charged, but app won’t stream shows even though previews will play. When wanting to stream no error code just “We’re having trouble processing your payment through Roku…,”. It says if you already updated payment to sign out of the app and sign back in, but that does nothing.
Also having the exact same issue and i have updated payment and the charges went thru and was paid but still saying the same thing!!!!
Been having exact same issue. My payment information is correct through paramount but app will not let me watch anything. Tried it on all my Roku tvs. Won’t work on any. Deleted app, reinstalled. Unplugged, reset tv and checked for updates. Still won’t work. Any suggestions would be appreciated thanks
Hey, McCann14
We understand you're having an issue with the payment on your Paramount+ account. We'd like to look into it.
Can you share with us the details below:
For now, you can try adding/updating your payment method.
Please keep us updated!
Roku Community Team
Ugh this is frustrating my payment hasn't changed I have been charged on ym card it went through. I still can't watch paramount on either my roku TV or my vizio tv and it's missing me off if I paid for it I should be able to watch it! Anyone able to fix it. I have updated app and TV i un-installed in and reinstalled it and still it says "we are having trouble processing your payment though roku please update your payment method if you have already done so sign out and sign back in" and it doesn't work
Hi! ckwill
Welcome to the Roku community!
It looks like you're having trouble accessing your Paramount+ subscription on your Roku TV. Restarting the System might help fix this issue. Here's how: Home > Settings > System > Power > System Restart.
Let me know if this does the trick.
Thanks!
Roku Community Team
Did you ever get this resolved? Having same issue right now.
We are having the same issue, BUT we pay for paramount plus through Apple….not Roku. Why are we getting the message to update payment method in Roku
Same issue. And my auto renew isn't due until June 21
I having this exact issue right now
Thinking these 2 issues are related. https://community.roku.com/discussions/apps-and-viewing/paramount-app-on-roku-cannot-log-in/1078684
I am having this issue as well. The charge is even pending in my bank account and can't even use the app. Has anyone gotten this issue resolved?
That’s what i’m dealing with too…
Hey there Mouse0103.
Thanks for chiming in!
We noticed that you're also experiencing the same issue. To help us investigate, can you share the troubleshooting steps you have tried so far so we can take a closer look? Also, do you see any error messages on the screen? A photo can be helpful!
Keep us in the loop!
Roku Community Team
Hi Cricket29
Thanks for reaching out!
We understand your Paramount+ app is not accessible. Could you tell us more about it?
Let us know so we can check it for you.
Roku Community Team
Hello,
I am able to log into the app but when I try to select show, it tell me there is an issue with my Roku subscription with the app. I have updated my payment and made the payment, logged in and out of the app, tried to update the app, tried update the Roku and restarted the roku. There is no option to delete the app. If there was I would have done that and the reinstalled the app. The charge on my account has been posted. This 2 days that I made the payment and the doesn't work properly.
Thank you.
Thanks for getting back to us, Cricket29!
We understand you tried the possible troubleshooting steps to gain access to your Paramount+ subscription, and we're here to help out more.
Please keep us posted!
Roku Community Team
