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Morinmavrick's avatar
Morinmavrick
Newbie
6 months ago
Solved

Paramount Plus app having a problem with payment

Paramount Plus app will open but is having a problem with payment from Roku and will not let me stream but will show me all the wonderful shows that I would like to be watching, I made sure that I updated the Roku app and my credit card of which is working fine because Roku charged on it and also prime, when I go to the star on my remote for Paramount Plus it does not list removal of app so I can reinstall it please advise

app playback
app subscription
  • RokuRiamie-D's avatar
    RokuRiamie-D
    4 months ago

    Hi there, Sissy1212​

    Thank you for sharing your concern about the Paramount Plus app's payment error. We're here to assist you.

    Instead of going through the payment process, could you try signing in with your Paramount Plus app credentials? Make sure you're trying to access the stand-alone app if your subscription isn't through the Roku Channel; otherwise, open the Paramount Plus app on the Roku channel.

    For more tips, visit here.

    Keep us posted.

    Roku Community Team

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  • Cricket29's avatar
    Cricket29
    Reel Rookie
    5 months ago

    I am having this issue as well. The charge is even pending in my bank account and can't even use the app. Has anyone gotten this issue resolved?

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Hey there Mouse0103​.

        Thanks for chiming in!

        We noticed that you're also experiencing the same issue. To help us investigate, can you share the troubleshooting steps you have tried so far so we can take a closer look? Also, do you see any error messages on the screen? A photo can be helpful!

        Keep us in the loop!

        Roku Community Team

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator
      5 months ago

      Hi Cricket29
      Thanks for reaching out!

      We understand your Paramount+ app is not accessible. Could you tell us more about it?

      Let us know so we can check it for you.

      Roku Community Team

      • Cricket29's avatar
        Cricket29
        Reel Rookie
        5 months ago

        Hello, 

        I am able to log into the app but when I try to select show, it tell me there is an issue with my Roku subscription with the app. I have updated my payment and made the  payment, logged in and out of the app, tried to update the app, tried update the Roku and restarted the roku. There is no option to delete the app. If there was I would have done that and the reinstalled the app. The charge on my account has been posted. These 2 days that I made the payment and the doesn't work properly.

        Thank you.

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    5 months ago

    Thanks for getting back to us, Cricket29!

    We understand you tried the possible troubleshooting steps to gain access to your Paramount+ subscription, and we're here to help out more.

    • Can you let us know what error message popped up on your screen?
    • Are there other apps having the same problem? 
    • When did you first encounter this issue?
    • Sharing a photo/video would help us to look more into it.

    Please keep us posted!

    Roku Community Team

  • Clowrance's avatar
    Clowrance
    Newbie
    2 months ago

    I am currently having this problem, and have went through everything in these comments and nothing is working…. So in other words, HELP…. Please!! 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hi there! Clowrance​ 

      I understand that you're experiencing issues with payment on Paramount Plus. 

      Have you had a chance to check in with Paramount+ support yet? If not, it might be worth reaching out to them directly.

      Roku Community Team