Channels & viewing

[tyrocker]

Not understanding why I can't get agent support for my Rokus. I have three. 

Question is: Why aren't captions working on Paramount? They work on my Android phone.

[RokuCarly]

Welcome to the Roku Community, @tyrocker!

We appreciate you reaching out for support here. Rest assured that we will provide further information and suggest some steps to help you enable the closed captions on your Roku streaming device.

Firstly, how are you accessing the Paramount Plus app? Is it via The Roku Channel or directly from the standalone app? 

Closed captions are not visible until activated. For some service providers, closed captions are activated from within the channel. The closed captioning settings available on your Roku^® streaming device do not affect the content from these service providers.

For many channels, closed captions can be activated from the settings of your Roku device.

1. Press Home 
2. on your Roku remote
3. Scroll and select Settings
4. To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions.
5. Select Captions mode and choose when captions appear

Here's the support article for more information about this: How to enable closed captioning

If closed captioning has already been enabled in your Roku settings and you still can't see it on Paramount Plus, we recommend contacting the channel provider directly for further assistance. The channel provider manages their own channel on the Roku platform independently.

You may reach them here: Paramount Plus Support

I hope you find this information helpful.

Best regards,
Carly

[tyrocker]

What do you mean by standalone app?

[RokuCarly]

Hi, @tyrocker.

Thanks for responding, The Standalone app refers to accessing Paramount Plus directly from the app on your Home screen, not inside The Roku Channel.

Regards,
Carly