Channels & viewing

[Alpo1]

Trying to watch Murdoch Mysteries the last few days on the Roku Channel.  The closed captions seem to be from another program.  Tried restarting the app.  Tried deleting the app.  

[HDMIGuy]

@Alpo1 Try restarting your Roku device not just restarting the app.

[Alpo1]

Yes.  Tried that as well.  I have two devices and both have the same error.  I stream Britbox on the same device and have no issues.

[RokuRiamie-D]

Hi @Alpo1,

Thanks for posting in the Roku Community!

We understand that you are having trouble with the closed caption of the Murdoch Mysteries series on the Roku Channel. We would like to investigate this issue further.

You mentioned that the closed captions seem to be from another program, could you please tell us more details about it? This will help us investigate the issue further.

We will wait for your response.

Cheers,
Roku Community Team

[Alpo1]

The captions seem to be from the next episode of Murdoch.  It is happening on two different Roku devices on the Roku Channel.  Been watching for several months and the error just recently occurred.  Only seems to be on Murdoch.  Tested another series with no issues.

[RokuJharra-Q]

@Alpo1 Thanks for the reply!

If you’re having trouble with an app or content on the Roku channel and have already tried troubleshooting, we can help.

Please provide us with more details, such as the season and episode number you’re watching or the specific timestamp at which the issue occurred.

Thank you for your cooperation.

Roku Community Team

[Alpo1]

Currently watching season 6, episode 8.  It is happening everyday.  Have you tried it?  

[RokuJharra-Q]

@Alpo1 

Thanks for letting us know about the closed captions being out of sync with the Murdoch series. We’ve passed your feedback on to the right team, and they’re looking into it. We'll keep you updated as soon as we hear back from them.

In the meantime, if you have any more questions or need anything else, just let us know!

Roku Community Team