Channels & viewing

[Bon42]

I have a 6 month free trial from my new internet provider, Verizon. When I try to sign into the Discovery+ channel via my Roku using EITHER my Roku password OR my password established through my Verizon trial NOTHING works. I cannot get the app to accept my sign in, and it only wants me to sign up

[renojim]

Forget trying to use your Roku password.  You will never need to enter your Roku password on your Roku device for any reason.  It's only useful on https://my.roku.com or to log on in the Roku phone/tablet app.  Go to the Discovery+ website and try to log on with whatever Verizon gave you.  Once you figure out how to log in there you can use that email and password on the Discovery+ channel/app on your Roku device.

[Bon42]

Thank you - I've tried that. I can get into Discovery+ on ALL devices except my TV via my Roku. It keeps prompting me to "sign up" meaning I have only a 7 day trial, whereas Verizon is giving me 6 months. I tried removing the channel, re-adding it, same issue.

[renojim]

I don't know if it will help, but when you remove a channel/app and add it again make sure you perform a "System restart" from Settings->System or Settings->System->Power (as appropriate) immediately after you remove it and before you add it again.

[Bon42]

so I solved the issue of not signing into the app on the TV. Now I have a 30 day free trial with Roku, but the app still will not let me sign in with my Roku password/username.

[RokuDanny-R]

@Bon42

Thanks for the post.

Are you subscribed through Roku Pay? If so, are you trying to access Discovery+ content through The Roku Channel or through the channel directly?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Bon42]

Hi and thank you for trying to help.

Roku offered me this trial subscription because I just upgraded my Roku device. So, I am certainly on this channel via the Roku subscription. However, unless I "subscribe" I can't sign in. I am not going to subscribe or give my credit card and then be unable to discontinue or delete, so I guess I won't be able to use this.

[OwnerofDevices]

Earlier today I had no issue using the 6 month trial from Verizon wireless for discovery+. I originally set up everything on Verizon's site then I installed Discovery+ on my tv and then signed into Discovery+

[Bon42]

just turned on the TV and VOILA!! suddenly I am able to access the Discovery+ via Roku.  Who knows? Maybe it just took a while for them to recognize me.

Thank you ALL for the help!