Channels & viewing

[Salbee]

I have Roku streaming stick in Guest Mode at my rental property. But when guest powers on the TV, it will not let them input a check out date. Menu works, just not check out date. Requires me to exit Guest Mode with my pin, which defeats the purpose of Guest Mode.  Any idea what's causing this problem?

[RokuERey]

Hi @Salbee,

Welcome to the Roku Community!

Thanks for reaching out about this and we'd be happy to be of assistance here.

Supposedly the guest will be greeted with a welcome screen prompting to choose the checkout date. In this case, we would recommend to resetting up this one to that device and see if that helps. You may refer to our support page for additional assistance here:  How do I set up Guest Mode on my Roku® streaming device?

Let us know how it goes!

Thanks,
Rey

[Salbee]

Guest Mode is set up properly. It works initially with first guest, but after the guest checks out, the next guest is unable to input their check out date from the "welcome guest" screen.  When trying selecting check out date, all it does is beep. This requires me to tell the guest to exit guest mode using my pin. It's very frustrating for both me and the guest, and it could result in a poor Airbnb rating. 

[RokuERey]

@Salbee,

Thanks for the update!

In this case, we'll need more of information here and also need your help. Please report back here along with the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when you see the issue occur, press the Home button 5 times, followed by the Back button 5 times.
• Errors you're seeing the screen.

Once we have the information available, we'll be able to forward this to the appropriate Roku team for further investigation.

Thanks,
Rey