Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
I keep getting a message from Disney saying my TV is not part of my household account. When I click on Update Household Disney emails me a 6 digit code and the TV displays a screen to enter the code however there is no way to enter the code, there is no onscreen keyboard and the keyboard on the Roku App on my smartphone doesn't do anything. I have reinstalled my smartphone app as well as the Disney app on the Roku box and rebooted the Roku box but nothing seems to work. Anyone have a fix for this?
There should be somewhere on that screen (text entry field perhaps) that activates the on-screen keyboard for data entry when you click on it.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
I can click on the keyboard icon on the smartphone app and this opens a keyboard on my smartphone but nothing I type on the keyboard is entered on screen.
The Disney screen on the TV itself does not offer a text or numeric key pad, only a 6 digit field for the code and a "Continue" button to press once the code is entered.
