Channels & viewing

[EdwardK2]

I keep getting a message from Disney saying my TV is not part of my household account.  When I click on "Update Household" Disney emails me a 6 digit code and the TV displays a screen to enter the code however there is no way to enter the code, there is no onscreen keyboard and the keyboard on the Roku App on my smartphone doesn't do anything. I can press all the numbers I want but they are not entered on the screen.  I have reinstalled my Roku smartphone app as well as the Disney app on the Roku box and rebooted the Roku box but nothing seems to work. Anyone have a fix for this?

[RokuCarly]

Welcome, @EdwardK2!

We're grateful to have you here in the Roku Community.

Thank you for reaching out about being unable to successfully enter the code provided by the Disney+ app on your Roku. We'd love to suggest some steps you could try to troubleshoot.

Kindly follow the steps precisely to refresh the system of Disney+:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's our support article for reference: How to resolve a channel playback issue

After doing so, kindly try to access this app again and enter the code to see if this helps. Keep us posted on how it goes and we'll go from there.

Best regards,
Carly