Channels & viewing

[Cmoses]

When in my Tidal app, I can't use the search option. When I scroll over it, the Tidal app closes and goes to the Roku home screen.  I've removed the Tidal and reinstalled it and the issue is still there. I have Tidal on other devices and I don't have this issue.  Help please 

[makaiguy]

@Cmoses-

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?  If you don't clear the memory you may not get a clean reinstall.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

[Cmoses]

I'll try that! Thanks

[BIGMONTING]

Hi, did you find a way to resolve this? I ran into the same problem. I tried the uninstall, restart tv, reinstall method but still didn't work.

[Cmoses]

I tried the resolution above but it still doesn't work. 

[Prense01]

Same here...

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Cmoses]

Hey Danny! I have several different devices with Tidal on it and Roku is the only on with this issue.  Can you give me something to try first? 

[RokuDanny-R]

@Cmoses

Thanks for the post.

As stated previously, many channels on Roku are developed and maintained by the channel provider themselves. You'll want to contact the channel provider support directly to inquire further regarding their channel's features and functionality.

Thanks,
Danny

[Rxmzt786]

Was the search button working before? I just downloaded tidal and im seeing the same issue