I just got my stick+ 3810 out for summer vacation (used very little), and plugged it in. Firmware was still on 11.5, so did a software update and everything went great. Tried to go into a channel, and bam - got this same message you guys had. No channels work, exact same message as in OP pictures. I tried changing networks, tried factory reset, nothing worked. I commandeered one of our trusty Roku2 units from a guest bedroom and it will be on vacation duty for now, but sure would like to know what is going on with this stick. I have 4 other Rokus in the house and they all work fine except this one. Any ideas from those who've tread this ground before?
Hi Carly, as you'll notice from my original post, I've already undertaken the steps you mention. This includes a full factory reset of the stick, which did not help. This issue started when I updated the firmware from 11.5 to 12, and now the stick is basically bricked. I went into the secret menu and reinstalled the firmware, and this did not alleviate the problem. I am an IT guy and a power-user, there is nothing in the support-script I haven't tried and nothing has worked to bring this stick back. It would be really nice if Roku would allow us to regress to the previous firmware for cases like this one, and I know it's been asked for many times. I remember Roku allowed this when (I think it was) OS10 (or 10.5) which didn't play nice with some older models.
Looks like I am not the only who has had this issue in the past:
No idea what needs to be done on your end, but it's obviously an issue that will need to be addressed for a "small subset" of us with a firmware fix, like in the past. Will patiently await a fix unless you have another idea. Thanks.
Interesting new development - I just turned on the stick again this morning, and now it works. Earlier, I was getting the same message, now it works. Nothing changed on my end, but it's working now so problem solved.
I would really appreciate it if the message could be sent that an option to go back to the previous firmware could be PERMANENTLY enabled for all Roku devices when a new version is pushed. This would not only alleviate a ton of user headaches, but would free up a lot of needless support tickets as well. Thanks for your assistance.
We're glad that your issue was resolved. Thank you for allowing us to assist you.
Also, thanks for the suggestion. However, we currently don't have any information to share. Feel free to keep an eye on our blog for future announcements or updates. We hope to expand with more features to provide our customers with the best streaming experience!
If you have further queries, don't hesitate to contact us!