Channels & viewing

[caseykrukowski]

Getting playback error on every app.  Hulu, Netflix, YouTube TV, Prime.

tried resetting

tried unplugging and plugging back in

tried resetting modem

tried app updates

tried resetting modem

About ready to get a fire stick because I haven’t been able to watch TV for 2 days

[ljcadle]

BOTH of our roku's have crapped out.  if roku is being hacked, i feel like they OUGHT to tell us.  but, we are probably all **bleep**ed

[RokuCarly]

Hi, @caseykrukowski @ljcadle.

Welcome to the Roku Community Support platform!

We appreciate you reaching out for support about the playback issues you're currently experiencing within your Roku devices. Rest assured that we'll help you get back on streaming. 

In order to narrow down the cause of the issue, it would be highly appreciated if you could provide us with additional details such as follows:

• What is the specific error message prompted? 
• Did your device recently receive any software updates? You may check this under Settings > System > About.
• Are you using your Roku device in a different location?

In the meantime, if all of the apps are affected by this, this could be a network connection issue. If this is the case, we suggest resetting your network connection under Settings > Advanced system settings > Network connection reset > Reset connection. 

We'll be looking forward to your update!

Best regards,
Carly