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br444
Newbie
yesterday

Apps won’t load but network connection is strong

Can’t open app. Instructs to check connection. Network connection is excellent. None of the apps will load

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makaiguy
Community Streaming Expert
yesterday

Re: Apps won’t load but network connection is strong

@br444-

Settings / Network / Check connection

  • Do you get checkmarks in all three circles?
  • When you return to the Network page, what download speed does it list?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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66628
Newbie
yesterday

Re: Apps won’t load but network connection is strong

I'm having the same issue.  I have an excellent connection (check marks in all three circles) but cannot load several of my apps. Including live tv, and several other of the free movie apps.  When I try to load Tubi, I keep getting an error code telling me to sign in.  But, when I try to click the button to enter my email, it just jumps to "invalid email" without even letting me try.

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