Channels & viewing

[br444]

Can’t open app. Instructs to check connection. Network connection is excellent. None of the apps will load

[makaiguy]

@br444-

Settings / Network / Check connection

• Do you get checkmarks in all three circles?
• When you return to the Network page, what download speed does it list?

[66628]

I'm having the same issue.  I have an excellent connection (check marks in all three circles) but cannot load several of my apps. Including live tv, and several other of the free movie apps.  When I try to load Tubi, I keep getting an error code telling me to sign in.  But, when I try to click the button to enter my email, it just jumps to "invalid email" without even letting me try.

[RokuTakashi]

Hi, @br444 @66628 

Thanks for posting here in the Roku Community.

We understand your concern regarding the applications on your Roku device that won't load. We'd like to gather more information to fully understand the issue and provide you with the correct steps to resolve it.

To help us better understand the issue, can you please provide the following details:

• What specific Roku device you are having issues with?
• Is this happening with a specific app or all of the apps on the Roku platform?
• What specific error code or message are you receiving?
• Have you tried any troubleshooting steps in an attempt to resolve the issue?

In the meantime, we would recommend performing a system restart as a troubleshooting step to resolve the issue. Kindly follow the steps below:

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Please keep us posted.

Thanks,
Kash