Forum Discussion

br444's avatar
br444
Newbie
8 months ago

Network issue; apps won’t load.

Can’t open app. Instructs to check connection. Network connection is excellent. None of the apps will load
app availability
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
8 months ago

br444-

Settings / Network / Check connection

  • Do you get checkmarks in all three circles?
  • When you return to the Network page, what download speed does it list?

 

  • 66628's avatar
    66628
    Reel Rookie
    8 months ago

    I'm having the same issue.  I have an excellent connection (check marks in all three circles) but cannot load several of my apps. Including live tv, and several other of the free movie apps.  When I try to load Tubi, I keep getting an error code telling me to sign in.  But, when I try to click the button to enter my email, it just jumps to "invalid email" without even letting me try.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      8 months ago

      Hi, br444 66628 

      Thanks for posting here in the Roku Community.

      We understand your concern regarding the applications on your Roku device that won't load. We'd like to gather more information to fully understand the issue and provide you with the correct steps to resolve it.

      To help us better understand the issue, can you please provide the following details:

      • What specific Roku device you are having issues with?
      • Is this happening with a specific app or all of the apps on the Roku platform?
      • What specific error code or message are you receiving?
      • Have you tried any troubleshooting steps in an attempt to resolve the issue?

      In the meantime, we would recommend performing a system restart as a troubleshooting step to resolve the issue. Kindly follow the steps below:

      1. Press Home 
         
         on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Please keep us posted.

      Thanks,
      Kash

      • r_piddy's avatar
        r_piddy
        Binge Watcher
        5 months ago

        I am having the same issue and have done all of the fixes. I'm using a Roku Streaming Stick + (3810, 3811 series)  . This is happening with ALL apps, either I click it, it goes black, and then goes back to the main menu, or it tells me it cannot load the app and to check the connection. The connection is strong. I have rebooted my modem, router, unplugged the Roku stick, reset the network connection, restarted the roku, removed and re-added apps, tried it on a different wireless network. The Roku Express (3930, 3931 series)   I have connected to my other TV is working fine