Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Apps stop excepting my password a few days ago when I log in with directv credentials apps come back with error saying I don’t have access but I do on any other device. Already deleted and reinstalled channels no luck hard reset and sat on the phone with directv customer service for hours this issue has been posted a dozen times and no real resolution posted. How can I fix my cable to app connection on roku tv?
I am having the same issue with the spectrum tv app. I’ve done everything even a hard reboot with roku as a factory reset and get an Reference code RL-9000 I’ve spoken with spectrum and they reported no issues. Now idk what to do there’s no form or way to contact roku which is frustrating
@Mar-G, Roku wouldn't be able to help you even if you could contact them. That error message is coming from Spectrum and only they know what it means. I don't have any other ideas for you, but if you search for that error code it occurs on all kinds of streaming devices and appears to be a Spectrum account issue. From what I've read all I can say is good luck with Spectrum.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.