Hello I just bought the NHL TV subscription and instead of it letting me watch the game it’s saying I need to purchase it again and when i try it says i already have this item what does this mean it’s charged me but i haven’t got a subscription
Hi, @CohenHartley01.
Welcome to the Roku Community!
We'd be happy to provide steps you can take to access your subscription.
To start, where are you accessing the subscription? Is it through the Roku Channel or a standalone app?
In the meantime, kindly try on updating the channel.
Here are the steps on how:
If the issue persists, you may try updating the software of your streaming device.
Here are the steps:
If the issue still persists, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct NHL Support
We hope you'll find this information helpful. Let us know if you still have any questions.
Regards,
Reynan
Hi, @CohenHartley01.
Welcome to the Roku Community!
We'd be happy to provide steps you can take to access your subscription.
To start, where are you accessing the subscription? Is it through the Roku Channel or a standalone app?
In the meantime, kindly try on updating the channel.
Here are the steps on how:
If the issue persists, you may try updating the software of your streaming device.
Here are the steps:
If the issue still persists, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct NHL Support
We hope you'll find this information helpful. Let us know if you still have any questions.
Regards,
Reynan