Channels & viewing

[DWH1]

Trying to watch CTV live. It crashes and kicks me out to an error screen after about 30 seconds. Help!

[DWH1]

UPDATE: same issue with TSN. Bell stations all messed up?

[RokuJechealR · Accepted solution]

Hi @DWH1,

Thanks for reaching out to the Roku Community!

We're sorry to hear about the playback issue with the channel. In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

For detailed instructions, refer to this Support link: How to resolve a channel playback issue

Please let us know how it goes.

All the best,

Chel