Channels & viewing

[Cat-woman]

my Roku stick works fine, however my TCL Roku TV is the one with the issue but up to a few days ago it worked fine.

[Cat-woman]

I can watch GEM on my TV with the Roku stick, it's my TCL Roku TV that is having the issue of preventing me from streaming because it suddenly thinks that I am not in Canada.  I can also watch Gem on my computer so I don't think the issue is with GEM I think the issue is with ROKU.  I have done all the fixes and it still does not work. Prior to this issue my TCL TV was working fine, streaming on GEM was not an issue. 

[Fireplace]

I haven't been able to play any shows on CBC Gem App and the message is "Error 3304 Sorry, this content is not available outside of Canada".  It has been like this for a couple of weeks.  I tried all the reset solutions but still won't work.  Any other ideas?

[RokuTakashi]

Hi, Community users.

We have received reports regarding the CBC Gem Error Code 3304 while accessing the app on your Roku devices. If you've tried the troubleshooting steps provided by @RokuERey', and the issue persists, we highly recommend reaching out to CBC Gem's Support team and letting them know about the issue you've encountered.

A workaround or an update will resolve this issue when it's acknowledged by CBC Gem's Support team since most channels on the Roku platform are designed and maintained by the channel providers.

For more information, you can reach out to them at CBC Gem - CBC Help Centre

We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

Best wishes,
Kash