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Bmack61
Newbie

CBC Gem error 3304 Content not available outside Canada

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“Content not available outside of Canada message” keeps appearing not allowing to view programs even though I am in Richmond BC Canada. Using a Roku stick, CBC Gem is working on my other Roku downstairs but keeps getting error message 3304” Content not available outside Canada”. I have tried all the resets, deleted app and re installed, tried two separate email addresses, same fault message every time. Any help would be appreciated.

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RokuERey
Community Moderator
Community Moderator

Re: CBC Gem error 3304 Content not available outside Canada

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Greetings Community users,

Thank you for updating us about the ongoing issue with the CBC Gem error 3304. If you've already tried troubleshooting and the problem continues, we suggest reaching out to the channel support team for further help. It's important to note that Roku only provides access to the channel on its platform, and the channel provider is responsible for managing it directly.

You may refer to additional troubleshooting provided by our support page here: How do I resolve channel playback issues?

Thanks,
Rey

ERey.
Roku Community Moderator

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17 REPLIES 17
renojim
Community Streaming Expert

Re: CBC Gem error 3304 Content not available outside Canada

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I'm not clear on the email address statement.  Is the Roku account email address the same on the device that works and the one that doesn't?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Brandy33
Newbie

Re: CBC Gem error 3304 Content not available outside Canada

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This is happening to me too. Out of nowhere the next episode said this. 

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Les774
Newbie

Re: CBC Gem error 3304 Content not available outside Canada

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Same here. Worked all morning. Then after lunchtime this started appearing. Anyone know how to fix this? 

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kride71
Newbie

Re: CBC Gem error 3304 Content not available outside Canada

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We're getting the same message as well.  Tried uninstalling and reinstalling. We also have a Firestick and It's also happening when trying to use the GEM App on it.  Very frustrating to say the least!

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Seaside1
Reel Rookie

Re: CBC Gem error 3304 Content not available outside Canada

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Happening to me right now in Nova Scotia. 
Anyone find the fix?

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Cat-woman
Reel Rookie

Re: CBC Gem error 3304 Content not available outside Canada

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I am having the same issue it's a total mystery as it only happened yesterday and I too live in Nova Scotia

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RokuERey
Community Moderator
Community Moderator

Re: CBC Gem error 3304 Content not available outside Canada

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Greetings Community users,

Thank you for updating us about the ongoing issue with the CBC Gem error 3304. If you've already tried troubleshooting and the problem continues, we suggest reaching out to the channel support team for further help. It's important to note that Roku only provides access to the channel on its platform, and the channel provider is responsible for managing it directly.

You may refer to additional troubleshooting provided by our support page here: How do I resolve channel playback issues?

Thanks,
Rey

ERey.
Roku Community Moderator
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Seaside1
Reel Rookie

Re: CBC Gem error 3304 Content not available outside Canada

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I contacted CBC . Their fix did not work either. I have sent them another message. 

MichelleHA
Newbie

Re: CBC Gem error 3304 Content not available outside Canada

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I am in Winnipeg and have had the same issue with my Samsung tv. And I have been in contact with CBC tech. And apparently it is a glitch between Samsung tv’s and Roku units that are plugged in like a fire stick etc.. not a Roku tv.  I have been pestering the them because their solution was to play gem through Apple Airplay which does work but at an inconvenience to me and having to keep my phone plugged in and drain the battery.  Does anyone else having the issue have a Samsung tv?

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