Channels & viewing

[Marimatt03]

I have a BritBox subscription and was in the middle of watching a show, the show ended so I went to click to watch a different show and then I got a message that BritBox is no longer available in my country. I live in the USA and was watching it literally 5 mins ago. I tried several times to go back in and I keep getting message. When will this be fixed?

[Tenderdove]

I got this same issue.  At about 5:40 am eastern, I got an undefined error while watching a show, and throughout any menu I tried to access.  Exited BritBox and tried to go back in, but got the not available in your country message.  I do not have a VPN, and I live inside the US. I subscribe directly through BritBox, but watch on Roku Express 4K+ device. Checked software update and all is up to date with version 12.5.5 build 4174-CR. I tried the BritBox App on my phone (everything is connected to the same network) and it worked.  

[RokuEuniceL]

Hi @Marimatt03 @Tenderdove,

Greetings from the Roku Community!

We appreciate you letting us know about your problem accessing BritBox on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if they can resolve the issue:

1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                      Eunice

[ClanBrew]

I have a similar issue.

It keeps saying it can't access account or subscription info, but I have no "remove the channel" option when I select * while on the app tile.

I can access my account on my laptop, I can access BritBox on my other smart TV (I think not on that Roku connected to that TV), but keeping getting the above error on my Roku connected to my a bit older LG smart TV (that doesn't seem to have to BritBox app.

Markus

[RokuERey]

Hi @ClanBrew,

Welcome to the Roku Community!

Thanks for reaching out about this playback issue with your Britbox channel. If you subscribed directly through Roku, you will not have the option to remove the channel until you cancel and after the end of the billing cycle.

In some cases, a system restart will help. Navigate to Settings > System > Power (if available) > System restart. We would also recommend checking for an update of the channel, using your Roku remote to navigate to the channel tile and press the * sign button, then click for Check for updates.

We hope this helps!

Thanks,
Rey

[Snail79]

I also have this problem. My subscription to Britbox renews tomorrow, is it possible that this problem will resolve itself after the renewal? I have already tried restarting my Roku system as described above, and have checked for updates to the App.