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LafMoor
Reel Rookie

Re: BritBox and Roku have a captions problem

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What was the solution? I do not see a link or solution.

Thank you.

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Jax102
Newbie

Re: BritBox and Roku have a captions problem

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Read the 2nd and 3rd posts in this thread (pg 1 of the thread).  It will solve your problem.

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RokuCarly
Community Moderator
Community Moderator

Re: BritBox and Roku have a captions problem

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We appreciate your first post here in the Roku Community, @Jax102!

Thanks for sharing your insight. This will assist others facing the same issue. 

For future assistance, feel free to reach out anytime you need help or create a new thread for different concerns. For additional help and troubleshooting steps, you may visit our Support website

We hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Tekwrite55
Newbie

Re: BritBox and Roku have a captions problem

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Worked for me! To get rid of default settings!

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RokuCarly
Community Moderator
Community Moderator

Re: BritBox and Roku have a captions problem

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Welcome to the Roku Community, @Tekwrite55!

We appreciate you keeping us posted. Should you have any other concerns, please don't hesitate to reach out or create a new post for different concerns. You may also visit our support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

Carly Y.
Roku Community Moderator
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harptrip
Newbie

Re: BritBox and Roku have a captions problem

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Thank you!! It worked. 

dinahboo
Newbie

Re: BritBox and Roku have a captions problem

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This does work! Thank you so much for the solution. We almost dropped Britbox because of the unreadable captions. Captions in the other channels we subscribe to  worked well so we thought it was a glitch with britbox. Did not know  caption features could be changed in Roku settings and that default was the problem for britbox.

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RokuTakashi
Community Moderator
Community Moderator

Re: BritBox and Roku have a captions problem

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Hey, @dinahboo 

Greetings, and welcome to the Roku Community.

Thanks for confirming that the solution suggested in this thread has worked!

This will help other users who have similar issues find the right resolution to solve it.

Your engagement and input are greatly valued, and thank you for being a part of the Roku Community.

Happy Streaming! 💜
The Roku Community Team.

 

Takashi O.
Roku Community Moderator
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