Channels & viewing

[Cookeedoh]

The past few months Bon Appetit app says “oops..try again later” when trying to load.    i have removed the app and reloaded it more than once.  Also, restarted the Roku.  Nothing has helped.  Ideas?

[renojim]

I just added it and does the same thing.  I don't have any good advice, but I'm sure a moderator will ask you to do what you've already tried.  I doubt it will help since a fresh install gives the same results you're seeing, but when you remove it make sure you restart your Roku before you install it again if you weren't doing that.

The developer is listed as Condé Nast and they have a contact page, but nothing there really seems to apply to an app not working.

[SamStok]

I am having the same problem. Hopefully, it will be fixed soon. I love the Bon Appetite app. 

[RokuCarly]

Welcome to the Roku Community, @SamStok!

Thanks for informing us about the playback issues you've encountered on the Bon Appetite app on your Roku. We'd be happy to provide further information regarding this matter.

If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

Kindly refer to the information provided by our Community expert above to help you connect to their Support team.

We hope this will get sorted out soon.

Warm regards,
Carly

[integrator97]

It says "Ooops... Please try accessing app later." It appears others have had this problem for a few weeks at least. I deleted the app, restarted my Roku, reloaded the app, same problem.

[Cookeedoh]

Roku says to contact Condé Nast.   They say to contact Roku.   No one seems to have, or be willing, to actually find a solution.  

[RokuCarly]

Hi, Community users!

Since you've already raised this concern to the channel provider's Support team without success, I will coordinate this with our appropriate team for review.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Regards,
Carly

[JGreer]

I've experienced the same thing for months. It's incredibly frustrating!

[JGreer]

Carly, it's on every device and every televsion we own, and it's apparently on the device and televisions of everyone trying to watch Bon Appetite. The only way to watch it is via live stream. The app does not work.

[RokuJharra-Q]

@JGreer

Welcome to the Roku Community!

We understand that the Bon Appétit app on your Roku is not functioning properly. No worries! We'd like to suggest some steps you could try to troubleshoot this app. 

Kindly follow the steps precisely below to help you:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article dedicated to this: How to resolve a channel playback issue

Let us know how it goes and we'll go from there.

Best,

The Roku Community Team