Channels & viewing

[RokuERey]

@Mac1952 

Thanks for the update,

Please share with us the details below when you try accessing it without the internet. 

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Can you provide a screenshot of the issue you're experiencing?

We'll be able to pass it along to the right team once we have this information.

Thanks,

Rey

[mib7483]

My TV has started to do the same thing. It is up to date and I have unplugged it for ten minutes and then plugged it back in. It reset the TV but today I’m having the same problem

[RokuJanadeeK]

Thanks for letting us know, @mib7483.

We are trying to collect more information regarding this concern for our appropriate team to investigate further. That being said, would you mind providing the information asked by @RokuERey?

Once we have sufficient details, we'll be able to forward the information to our appropriate, and they'll be able to look closely into this concern.

Your response is highly appreciated.

Regards,
Janadee

[SusieQ1962]

Have you been able to fix this problem? I just started having the same problem.  Please let me know  thank you Susie K.

[mib7483]

Unplugging the TV for a few minutes seams to work temporarily. I have to do this every day.

[Tommycat]

I am having the same problem on a Hisense Roku TV.

[renojim]

@Tommycat, the first thing to try is a "System restart" from Settings->System->Power or simply unplug the power cord for several seconds as was also suggested.

[Ribeirs]

This is happening to me too. I have to unplug my tv for 1 minute everyday. A permanent fix would be great 

[tushar_udeshi]

I'm having the same issue on a Hisense Roku TV. Restarting the TV by unplugging it fixes the problem temporarily but then it reappears in a few days.

[RokuTakashi]

Hi, Community users.

Thanks for posting and sharing your experiences with a Blank Home Screen issue.

We'd be more than glad to take a closer look at this issue and need additional information. Could you please provide the following details, as requested by @RokuERey above this thread? 

We look forward to hearing back form you.

All the best,
Kash