Channels & viewing

[bryan-in-bl]

New kids channel Bentkey launched on Oct 16.   I was able to download and login just fine.   Today I tried to open the app and after the splash screen the screen redraws as pale purple and hangs.   

I was able to uninstall and reinstall and login directly.    Once you leave the app and return to it the app hangs again.  

Please advise.   #bentkey

[philliphbarrett]

The exact same thing is happening for me on my roku with Bentkey. I checked and my roku is up to date. 

[Smartypants]

Same thing here. Continues even after updating Roku.

[RokuJanadeeK]

Hi Community Users,

We appreciate you making us aware of the issue.

To properly reboot the channel, kindly follow the correct sequence: Remove channel > Restart device > Add channel. Also, may we know if this issue is only persistent in the Bentkey streaming app? or is it also happening on other channels? A reboot on the router might also help if it's the latter.

Please keep us in the loop.

Sincerely,
Janadee

[Bjonespga]

Happening to me too. Only on the Roku though. Seems to work fine on my iPhone.

[RokuTakashi]

Hi @Bjonespga,

Thanks for posting, and welcome to the Roku Community.

Let's try some troubleshooting steps to see if makes any improvement to the channel's performance. Kindly follow the steps below.

1. Remove the affected channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
2. Do a system restart by navigating to Settings > System > System Restart.
3. Add the channel back by searching for it from the "Streaming Store."

Please let us know how it works.

All the best,
Kash

[Darthroy]

Hi @RokuTakashi 

I tried removing Bentkey app and doing the System Restart.  After reinstalling Bentkey and entering my login credentials for the App, the problem occurs again.   I did notice that the issue did not happen if I did not enter my login credentials (though this isn't beneficial as we can't watch any content unless we are logged in).

[RokuJohnB]

Hi @Darthroy,

Greetings from the Roku Community!
We understand you're having a problem with the Bentkey app. We are happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

[Sultanmcdoom]

I followed the steps listed above and the issue is still happening. Once you load the app and log in it is fine but if you are logged in and navigate away from the app and then try to get back in the app it hangs up.

[RokuJohnB]

Hi @Sultanmcdoom,

A warm welcome here in the Roku Community!

You're doing a great job troubleshooting the issue. No worries! We're happy to assist you further. Can you please provide us with a photo or video of your running issue?

We look forward to hearing from you soon.

Thanks,

John