Channels & viewing

[AgentNan]

I use a Roku stick on an older LG tv.

I have paid subscriptions to both Netflix and Disney Plus. Tonight ads showed up for the first time ever on both platforms - a side bar and a banner at the top. These 2 large ads basically cover a third of the movies as they are streaming. They pop on and off about every 5 minutes or so. It's awful - we missed action parts and it's very distracting.

I have gone into the Roku "secret" settings and changed them to disabled, but they still appear.

Since I am paying for these streaming services, why is Roku putting ads across them?

How can I disable them from showing up when the movie is streaming?

I will have to switch from Roku if I cannot find a solution. Please help!

[Strega2]

Could you upload some pictures?

[makaiguy]

I've had 6 different Rokus over the last 10 years or so, and I have never seen anything like you are describing.  I agree, a screen shot would be very helpful. 

[AgentNan]

Photos uploaded - thanks for looking at this for me!

[AgentNan]

Photos uploaded - thanks @Strega2  and @makaiguy for looking at this for me

[Strega2]

It appears that your TV is in store/demo mode.

Ie: Protective Skin Glass, Picture Wizard…  Just searching for TruSilm Frame takes me to an LG TV (with 600Hz - which is also in your banner) web page.

https://www.lg.com/ca_en/tvs/lg-50PT350-plasma-tv

[AvsGunnar · Accepted solution]

@AgentNan 

Clear Voice and Picture Wizard are LG features.  I think you inadvertently enabled "Demo" or "Store" Mode on your TV.

See if you can find "Home" Mode in your TV Settings.

Here is link to LG that shows different locations of this setting depending on the TV OS.

https://www.lg.com/ca_en/support/product-help/CT20098005-1328030090165

[AgentNan]

Thank you @AvsGunnar for the weblink...and thanks @Strega2 for your input - I was about to look it up when I saw the link that was provided. It was absolutely the issue that my dog changed the setting (yep! He likes to sit on the remote to turn the tv on when I am out).