I have BBC Select, and am trying to watch "From Paris to Rome with Bettany Hughes" S1:E4 Amalfi Coast, Capri, Rome.
When I play this episode, the captions have the correct episode, but the video and audio is just Episode 2 again. I was troubleshooting for almost two hours, three different reps.
I restarted, disconnected, reconnected to internet, etc. I was told to cancel the subscription and then - and see if that worked (don't know how that would do anything, as that has nothing to do with the actual show being wrong). Regardless, I could not do that, as I am on a free trial.
Unfortunately, no amount of me restarting my device can fix the fact that the show really just has a repeat of Episode 2 in place of Episode 4. After all this, I saw that one version of the show saved in the favorites now showed only 3 episodes--as if the series only has three and not four. Clicking on a different saved show (I am not sure how the same show can be in my saved list three times, but one of them has four episodes, with an incorrect episode 4, and the other two have only three episodes. I am just tired of this and confused now.)
I was told my last option was to completely reset the Roku and see if that worked, or Google for a number to contact BBC. Does anyone have any ideas? It shouldn't be this hard to just let someone know so it can be fixed. If it can even be fixed. Help?
