Hi @Briwal,
Thanks for posting here in the Roku Community!
We appreciate you letting us know about your inquiry. You can reach out to Willow TV directly and inquire further about the issue you've experienced. Channel providers on Roku maintain the credentials of their customers.
We hope that things will be sorted in your favor.
If there's anything we can further assist you with aside from this, please don't hesitate to let us know.
All the best,
Kash
Takashi O.
Roku Community Moderator