Channels & viewing

[RokuCarly]

Thanks for providing us with the requested details, @Cornelius8591!

Rest assured that we will forward this information to our relevant Roku team to further investigate and find you the best resolution possible.

However, we just wanted to ask if there are any external devices connected to your TV as well. Perhaps an A/V receiver or soundbar with your TV/Roku player setup? If so, what is the make/model of that unit?

We'll be looking forward to your response so we can include this in our report. Thanks!

Best regards,
Carly

[Cornelius8591]

There's a Philips DVD player model DVP3560. It's rarely used, however, and is usually powered off.

No sound bar.

[RokuCarly]

Thank you for the added information, @Cornelius8591.

Rest assured that we will include this in our report. 

In the meantime, we request your patience as we work on this further and help you resolve this.

Once again, our sincerest apologies for any inconvenience this may have caused you and we appreciate your cooperation as we gather further information regarding your concern.

Best regards,
Carly

[RokuCarly]

Hi Community users,

This thread is being locked because the information here might be outdated.

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Thanks,
The Roku Community Team